terms and conditions
RESERVATION AND PAYMENT ARRANGEMENTS
Reservation takes effect with the submission of an online registration. The surf camp participants then receive a confirmation of reservation and tips on how to prepare for the trip.
The company reserves the right to confirm a reservation up to 24 hours after receiving the online registration. Once a booking is made it can be changed by the customer within 24 hours, afterwards the booking will be proceeded and the full amount needs to be paid.
To secure the booking, full payment is required to be made by bank transfer or other payment methods available as stated in the reservation confirmation. Arising bank transfer fees or currency exchange fees needs to be paid by the participant.
ABOUT THE SURF HOLIDAY
Along our own Green Room Hotel surf camps in Seminyak and Canggu, the company works with local partners in Bali that meet our professional quality standards. However we might not be the owner of each individual surf camp that can be booked over the website. Guests that want to swap between our camps can do that free of charge if the change request has been sent by email at least 3 weeks before arrival. 3 days until 3 weeks before arrival a change of camps can be organized with a cancellation fee of 25% from the original travel price. A request for changing camps within less than 3 days before arrival can only be refunded in case the room can be sold on short notice for the whole period of time. All options are subject to availability. The price will be calculated on that day when the changes have been made. Differences in price needs to be paid by the customer. While the Indonesian public holiday Nyepi (one day in February or March) no one is allowed to leave the camp area and no surf sessions will be held that day. Each individual surf camp organizes a special schedule for that day. Transfers from/to the airport can only be guaranteed once the flight details (flight number, flight arrival time, airline) are sent to our reservations team at least 48 hours before arrival. Unless the customer books a private room for single use (extra single use surcharge) the room needs to be shared with other travellers. These can be either male or females. There are no “female/male only”rooms. Add ons that were booked before arrival can only be cancelled free of charge once the company didn’t have any costs for booking them already. Custom shaped boards cannot be cancelled after the booking. All surf packages include surf guiding to several spots around Bali. Surf guiding takes place in the morning and in the afternoon. Every customer has the option to join a session subject to availability twice a day. The limit per session is 6 participants. Surf guiding includes the transfer to the spot, the introduction by one of our surf guides and guiding while being in the water. Theory lessons, video analysis and camp photos will be offered extra and are included in the price as well. The company does not offer lessons for absolute beginners. However we can help to organise the lessons with our partner surf school in Bali. These lessons need to be paid extra and are not included. Any surf equipment such as surfboards, wax, leashes and sunscreen are not included in the package but can be purchased or rented upon arrival. Due to certain public holidays, team events or strong weather conditions, the surf guiding might not be possible. The surf camp will organise an alternative subject to possibilities and according to weather and Indonesian law.
PREREQUISITE FOR PARTICIPATION
The company’s liability for damages that are not personal injuries are limited to the triple journey price. Liability for the loss of or damage to participants’ property (like for example surf boards) on the part of the organiser shall be excluded. We recommend a private baggage/surf board insurance and health insurance for the respective period. The organiser’s equipment and vehicles should be treated in due form. The participant shall be liable for damages in the case of negligent or wilful damage or loss. In the case of damage to the vehicles by a third party in the Indonesian traffic, costs will be carried jointly by everyone in the car involved.
CANCELLATION/TRAVEL EXPENSE RETURN
Guests may cancel their Kima Surf Bali booking at any time before the date of their stay, cancellation fees vary on the amount of notice given. A booking is not officially canceled until a written notice is received by Kima Surf Bali. The date Kima Surf received the written cancellation is when the cancellation policy is effective. In the case that a guest does have to cancel their booking, the following fees are applied according to the length of notice given.
With a cancellation made 28 days or more before the date of arrival you will have to pay a non-refundable charge that is 10% of the price of the room package price.
With a cancellation made 14 to 27 days before the date of arrival you will have to pay a non-refundable charge that is 30% of the price of the room package booking.
With a cancellation made 7 to 13 days before the date of arrival you will have to pay a non-refundable charge that is 60% of the price of the room package booking.
With a cancellation made 2 to 6 days before the date of arrival you will have to pay a non-refundable charge that is 90% of the price of the room package booking.
The room package price is non-refundable if the guest gives a 1-day notice or won’t show up at the camp at all.
A replacement participant can be provided. In this case, as in the case of any reservation changes, an administration charge of 50€ has to be paid. As far as boat trips are concerned, if weather conditions are unacceptable we are unfortunately forced to cancel the trip up to 2 days before. Any payments made will be reimbursed.
COVID-19 Term’s and Condition’s changes:
Due to the ongoing global pandemic of COVID-19 we have made the following changes to the Term’s and Condition’s list above effective 01/09/2020 until further notice.
1) Any changes to a booking will no longer carry an administration fee of 50 EUR. Any and all changes will be free of charge
2) Effective for any new bookings made from 1st September 2020 onward and until further notice a guest can request a full refund should they have to cancel their stay due to travel restrictions enforced by COVID-19 (Please note – Any transfer fees will be borne by the cancelling guest)
3) Due to seasonal price changes any postponed booking may need to be re-calculated
4) Should you wish to move your postponed booking to a different camp a recalculation of price will be performed
5) Any postponed stay can be taken at any given time or date, there will be no expiry or time limit
6) Any postponed stays will be like for like. The same booking will apply unless a request is made to reduce the cost of the stay due to seasonal or camp surcharges
7) Should a postponed stay result in a lower cost, the amount will be used towards any additional add-ons or payments whilst at the camp or used as a discount towards a future stay.
DATA PRIVACY STATEMENT
PROTECTION OF PERSONAL DATA
DEACTIVATION OF WEBSITE TRACKING BY WEBSITE USERS
You can prevent cookies being stored by setting your browser software accordingly. However, here we would point out that in such a case you cannot use all the functions of this – and other – website(s). You can nevertheless prevent the transmission of the data generated by the cookie to Google and reference to the website (incl. your IP address), and also the processing of these data by Google, by downloading and installing the browser plugin: http://tools.google.com/dlpage/gaoptout?hl=en.
USE OF THE ADVERTISING FUNCTION OF GOOGLE ANALYTICS
On this website, alongside the standard configuration of Google Analytics, Google Analytics functions are also used to support interest-related advertising based on the users’ surf behaviour. Here Google Analytics uses a third-party cookie by DoubleClick, to evaluate the data on the users’ surf behaviour on various websites. Using these data, statistical statements can be made on demographical data and fields of interest of website users. We expressly draw your attention to the fact that we are not able to see any information about the individual users, and the statistical data which we use cannot be traced back to specific users. After visiting our website, some of our website visitors will receive placements of our advertisements on other websites. This form of ad placement is known as re-marketing or re-targeting. If you would like to object to this ad placement, we would recommend you use one of the above mentioned possibilities of deactivating the website tracking by a website user. Google also offers a possibility to control cookies for advertising preferences yourself – more at: http://www.google.com/intl/en/policies/technologies/ads/. February 2016