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KIMA SURF
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KIMA SURF
KIMA SURF
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RESERVATION AND PAYMENT ARRANGEMENTS

Reservation takes effect with the submission of an online registration. The surf camp participants then receive a confirmation of reservation and tips on how to prepare for the trip.

The company reserves the right to confirm a reservation up to 24 hours after receiving the online registration. Once a booking is made it can be changed by the customer within 24 hours, afterwards the booking will be proceeded and the full amount needs to be paid.

To secure the booking, full payment is required to be made by bank transfer or other payment methods available as stated in the reservation confirmation. Arising bank transfer fees or currency exchange fees needs to be paid by the participant.

ABOUT THE SURF HOLIDAY

Along our own Green Room Hotel surf camps in Seminyak and Canggu, the company works with local partners in Bali that meet our professional quality standards. However we might not be the owner of each individual surf camp that can be booked over the website. Guests that want to swap between our camps can do that free of charge if the change request has been sent by email at least 3 weeks before arrival. 3 days until 3 weeks before arrival a change of camps can be organized with a cancellation fee of 25% from the original travel price. A request for changing camps within less than 3 days before arrival can only be refunded in case the room can be sold on short notice for the whole period of time. All options are subject to availability. The price will be calculated on that day when the changes have been made. Differences in price needs to be paid by the customer. While the Indonesian public holiday Nyepi (one day in February or March) no one is allowed to leave the camp area and no surf sessions will be held that day. Each individual surf camp organizes a special schedule for that day. Transfers from/to the airport can only be guaranteed once the flight details (flight number, flight arrival time, airline) are sent to our reservations team at least 48 hours before arrival. Unless the customer books a private room for single use (extra single use surcharge) the room needs to be shared with other travellers. These can be either male or females. There are no "female/male only"rooms. Add ons that were booked before arrival can only be cancelled free of charge once the company didn't have any costs for booking them already. Custom shaped boards cannot be cancelled after the booking. All surf packages include surf guiding to several spots around Bali. Surf guiding takes place in the morning and in the afternoon. Every customer has the option to join a session subject to availability twice a day. The limit per session is 6 participants. Surf guiding includes the transfer to the spot, the introduction by one of our surf guides and guiding while being in the water. Theory lessons, video analysis and camp photos will be offered extra and are included in the price as well. The company does not offer lessons for absolute beginners. However we can help to organise the lessons with our partner surf school in Bali. These lessons need to be paid extra and are not included. Any surf equipment such as surfboards, wax, leashes and sunscreen are not included in the package but can be purchased or rented upon arrival. Due to certain public holidays, team events or strong weather conditions, the surf guiding might not be possible. The surf camp will organise an alternative subject to possibilities and according to weather and Indonesian law.

PREREQUISITE FOR PARTICIPATION

The participant explicitly declares that there are no medical reservations as far as his/her active surfing is concerned. Participants must be at least 18 years old.

LIABILITY

The company is not liable for damages as a result of personal injuries. The company’s liability for damages that are not personal injuries are limited to the triple journey price. Liability for the loss of or damage to participants’ property (like for example surf boards) on the part of the organiser shall be excluded. We recommend a private baggage/surf board insurance and health insurance for the respective period. The organiser’s equipment and vehicles should be treated in due form. The participant shall be liable for damages in the case of negligent or wilful damage or loss. In the case of damage to the vehicles by a third party in the Indonesian traffic, costs will be carried jointly by everyone in the car involved.

1. Coverage of injury:

The participant acknowledges that Kima Surf is not responsible for any injuries, damages, losses, or delays that may occur both during organized Kima activities and within the camp premises. The participant agrees to participate in all activities at their own risk and holds Kima Surf harmless from any liability arising from personal injury, including death, whether caused by negligence or otherwise, during the entire duration of the trip.

2. Exclusion of third-party actions:

The participant acknowledges that Kima Surf shall not be held liable for any actions or omissions of third parties, including third-party service providers, that may result in loss, damage, cost, expense, or delay. This includes but is not limited to accommodations, transportation, and any other services arranged by third parties.

3. Failure to comply with obligations:

The participant acknowledges that they are responsible for complying with all obligations, rules, and instructions provided by Kima Surf. Kima Surf shall not be liable for any loss, damage, cost, expense, or delay suffered or incurred due to the participant's failure to comply with any of their obligations, including but not limited to safety guidelines, activity instructions, or any other requirements communicated by Kima Surf.

4. Failure to possess required travel documentation:

The participant acknowledges that it is their sole responsibility to possess, obtain, and maintain all necessary travel documentation required for the trip, including but not limited to valid passports, visas, health certificates, and any other documents as required by the relevant authorities. Kima Surf shall not be responsible for any loss, damage, cost, expense, or delay suffered or incurred due to the participant's failure to possess, obtain, or maintain the required travel documentation.

5. Failure to follow instructions:

The participant acknowledges that it is their responsibility to follow all reasonable instructions provided by Kima Surf, including but not limited to specified check-in and check-out times, meeting places, and any other instructions related to the activities or the trip. Kima Surf shall not be liable for any loss, damage, cost, expense, or delay suffered or incurred due to the participant's failure to follow reasonable instructions provided by Kima Surf.

CANCELLATION/TRAVEL EXPENSE RETURN

Guests may cancel their Kima Surf booking at any time before the date of their stay, cancellation fees vary on the amount of notice given. A booking is not officially canceled until a written notice is received by Kima Surf. The date Kima Surf received the written cancellation is when the cancellation policy is effective. In the case that a guest does have to cancel their booking, the following fees are applied according to the length of notice given.

With a cancellation made 28 days or more before the date of arrival you will have to pay a non-refundable charge that is 10% of the price of the room package price.
With a cancellation made 14 to 27 days before the date of arrival you will have to pay a non-refundable charge that is 30% of the price of the room package booking.
With a cancellation made 7 to 13 days before the date of arrival you will have to pay a non-refundable charge that is 60% of the price of the room package booking.
With a cancellation made 2 to 6 days before the date of arrival you will have to pay a non-refundable charge that is 90% of the price of the room package booking.
The room package price is non-refundable if the guest gives a 1-day notice or won't show up at the camp at all.

In addition to the aforementioned cancellation charges, guests may be eligible for refunds under certain circumstances as outlined below:

  1. 1. A refund in the form of cashback may be considered if Kima Surf successfully resells all beds within the camp, resulting in full occupancy.
  2. 2. Kima Surf may, at its discretion, provide guests with a voucher for future use if all beds within the same category are successfully resold.
  3. 3. Alternatively, guests have the opportunity to directly transfer their booking to another guest. In such cases, the sales team will facilitate the necessary adjustments to the booking, allowing guests to arrange payment arrangements independently.

It is important to note that any refunds or vouchers issued are subject to an administrative fee of 50€. These refund options are contingent upon the terms and conditions outlined herein and are subject to availability and approval by Kima Surf management.

A replacement participant can be provided. In this case, as in the case of any reservation changes, an administration charge of 50€ has to be paid.

Board Insurance Terms and Conditions

At Kima Surf, we offer Board Insurance to provide our guests with peace of mind during their surfing sessions. This policy outlines the terms and conditions governing the coverage provided under our Board Insurance.

  1. 1. Coverage: Board Insurance covers the repair costs for any damages incurred to the rented surfboard during the guest's stay at Kima Surf Bali and Sri Lanka. The coverage includes damages resulting from surfing activities, irrespective of fault, including but not limited to, minor dents, cracks, or major breaks. The insurance covers the costs of professional repairs required to restore the surfboard to its original condition but does not cover the costs associated with the loss of the surfboard or any of its parts.
  2. 2. Costs: The cost of Board Insurance is determined per stay, with rates specified by Kima Surf. Guests are required to pay the prescribed fee at the time of booking or rental commencement.
  3. 3. Duration: Board Insurance coverage is valid only for the duration of the guest's current stay at Kima Surf and is available for purchase for a minimum of 5 consecutive days, with coverage extending over a period of 21 days from the start of the guest's stay. Board Insurance can only be applied for up to 21 consecutive days without any gap between stays. If a guest checks out after their initial stay and returns within 21 days to book another stay with us, they will be required to purchase Board Insurance again if they opt for Board Rental and Board Insurance.
  4. 4. Policy Updates: Kima Surf reserves the right to modify the terms and conditions of the Board Insurance policy at any time without prior notice. Updated policies will be effective immediately upon posting on the website or communication through other channels.

DATA PRIVACY STATEMENT

This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses "Cookies", which are text files stored on your computer to analyse your use of the website. The information generated by the cookie on your use of the website will be transferred to a server of Google in the USA and saved there. On behalf of the website operator, Google will use this information to assess your use of the website, draw up reports on your website activities and to provide further services connected with the website and Internet use vis-Ã -vis the website operator.

PROTECTION OF PERSONAL DATA

To protect your personal data the IP anonymization for Google Analytics has been activated. Within the European Union or in other states party to the Agreement on the European Economic Area, Google abbreviates the activated IP anonymization of your IP address before it is transferred to a server. Only in exceptional cases will the complete IP address be transferred to a server in the USA and abbreviated there. The IP address transmitted by your browser within the scope of Google Analytics will not be used in connection with other data by Google. Should we have further personal data of our website users, we will not use these for website tracking data purposes or link these with other non-personal data.

DEACTIVATION OF WEBSITE TRACKING BY WEBSITE USERS

You can prevent cookies being stored by setting your browser software accordingly. However, here we would point out that in such a case you cannot use all the functions of this and other website(s). You can nevertheless prevent the transmission of the data generated by the cookie to Google and reference to the website (incl. your IP address), and also the processing of these data by Google, by downloading and installing the browser plugin: https://tools.google.com/dlpage/gaoptout?hl=en.

USE OF THE ADVERTISING FUNCTION OF GOOGLE ANALYTICS

This website is developed and powered by Classcruiser Limited, which also provides the booking system, sales support and marketing for Kima Surf. Alongside the standard configuration of Google Analytics, this website utilizes additional Google Analytics functions to support interest-based advertising derived from users’ browsing behavior. In this context, Google Analytics uses a third-party cookie from DoubleClick to analyze users’ browsing data across various websites. These data allow for statistical assessments of the demographic details and interests of website users.

We emphasize that we cannot access individual users’ personal information, and the statistical data utilized cannot be linked to specific individuals. Following a visit to our website, some visitors may encounter advertisements for our services on other websites. This method of ad placement is referred to as re-marketing or re-targeting.

If you wish to opt out of such ad placements, we recommend utilizing the previously mentioned options for deactivating website tracking. Additionally, Google offers users the ability to manage advertising cookie preferences. For more information, visit: https://policies.google.com/technologies/ads.

Last updated: November 2024