Terms and Conditions

Along our own Green Room Hotel surf camps in Seminyak and Canggu, the company works with local partners in Bali that meet our professional quality standards. However we might not be the owner of each individual surf camp that can be booked over the website. Guests that want to swap between our camps can do that free of charge if the change request has been sent by email at least 3 weeks before arrival. 3 days until 3 weeks before arrival a change of camps can be organized with a cancellation fee of 25% from the original travel price. A request for changing camps within less than 3 days before arrival can only be refunded in case the room can be sold on short notice for the whole period of time. All options are subject to availability. The price will be calculated on that day when the changes have been made. Differences in price needs to be paid by the customer. While the Indonesian public holiday Nyepi (one day in February or March) no one is allowed to leave the camp area and no surf sessions will be held that day. Each individual surf camp organizes a special schedule for that day. Transfers from/to the airport can only be guaranteed once the flight details (flight number, flight arrival time, airline) are sent to our reservations team at least 48 hours before arrival. Unless the customer books a private room for single use (extra single use surcharge) the room needs to be shared with other travellers. These can be either male or females. There are no "female/male only"rooms. Add ons that were booked before arrival can only be cancelled free of charge once the company didn't have any costs for booking them already. Custom shaped boards cannot be cancelled after the booking. All surf packages include surf guiding to several spots around Bali. Surf guiding takes place in the morning and in the afternoon. Every customer has the option to join a session subject to availability twice a day. The limit per session is 6 participants. Surf guiding includes the transfer to the spot, the introduction by one of our surf guides and guiding while being in the water. Theory lessons, video analysis and camp photos will be offered extra and are included in the price as well. The company does not offer lessons for absolute beginners. However we can help to organise the lessons with our partner surf school in Bali. These lessons need to be paid extra and are not included. Any surf equipment such as surfboards, wax, leashes and sunscreen are not included in the package but can be purchased or rented upon arrival. Due to certain public holidays, team events or strong weather conditions, the surf guiding might not be possible. The surf camp will organise an alternative subject to possibilities and according to weather and Indonesian law.

Late check-out after 12:00 is subject to availability and may not be possible. If available, a fee of 50% of the room price will be applied for check-outs between 12:00 and 18:00, while check-outs after 18:00 will be charged the full nightly rate.

The company is not liable for damages as a result of personal injuries. The company’s liability for damages that are not personal injuries are limited to the triple journey price. Liability for the loss of or damage to participants’ property (like for example surf boards) on the part of the organiser shall be excluded. We recommend a private baggage/surf board insurance and health insurance for the respective period. The organiser’s equipment and vehicles should be treated in due form. The participant shall be liable for damages in the case of negligent or wilful damage or loss. In the case of damage to the vehicles by a third party in the Indonesian traffic, costs will be carried jointly by everyone in the car involved.

The participant acknowledges that Kima Surf is not responsible for any injuries, damages, losses, or delays that may occur both during organized Kima activities and within the camp premises. The participant agrees to participate in all activities at their own risk and holds Kima Surf harmless from any liability arising from personal injury, including death, whether caused by negligence or otherwise, during the entire duration of the trip.

The participant acknowledges that Kima Surf shall not be held liable for any actions or omissions of third parties, including third-party service providers, that may result in loss, damage, cost, expense, or delay. This includes but is not limited to accommodations, transportation, and any other services arranged by third parties.

The participant acknowledges that they are responsible for complying with all obligations, rules, and instructions provided by Kima Surf. Kima Surf shall not be liable for any loss, damage, cost, expense, or delay suffered or incurred due to the participant's failure to comply with any of their obligations, including but not limited to safety guidelines, activity instructions, or any other requirements communicated by Kima Surf.

The participant acknowledges that it is their sole responsibility to possess, obtain, and maintain all necessary travel documentation required for the trip, including but not limited to valid passports, visas, health certificates, and any other documents as required by the relevant authorities. Kima Surf shall not be responsible for any loss, damage, cost, expense, or delay suffered or incurred due to the participant's failure to possess, obtain, or maintain the required travel documentation.

The participant acknowledges that it is their responsibility to follow all reasonable instructions provided by Kima Surf, including but not limited to specified check-in and check-out times, meeting places, and any other instructions related to the activities or the trip. Kima Surf shall not be liable for any loss, damage, cost, expense, or delay suffered or incurred due to the participant's failure to follow reasonable instructions provided by Kima Surf.

At Kima Surf, we offer Board Insurance to provide our guests with peace of mind during their surfing sessions. This policy outlines the terms and conditions governing the coverage provided under our Board Insurance.

1. 1. Coverage: Board Insurance covers the repair costs for any damages incurred to the rented surfboard during the guest's stay at Kima Surf Bali and Sri Lanka. The coverage includes damages resulting from surfing activities, irrespective of fault, including but not limited to, minor dents, cracks, or major breaks. The insurance covers the costs of professional repairs required to restore the surfboard to its original condition but does not cover the costs associated with the loss of the surfboard or any of its parts.
2. 2. Costs: The cost of Board Insurance is determined per stay, with rates specified by Kima Surf. Guests are required to pay the prescribed fee at the time of booking or rental commencement.
3. 3. Duration: Board Insurance coverage is valid only for the duration of the guest's current stay at Kima Surf and is available for purchase for a minimum of 5 consecutive days, with coverage extending over a period of 21 days from the start of the guest's stay. Board Insurance can only be applied for up to 21 consecutive days without any gap between stays. If a guest checks out after their initial stay and returns within 21 days to book another stay with us, they will be required to purchase Board Insurance again if they opt for Board Rental and Board Insurance.
   
   If a guest is injured or sick and does not inform the front office or surf department to check out their surfboard, the board rental charge will still apply. However, board insurance remains non-refundable.
   
   The check-in and check-out of the board can only be done once per stay and must be notified at least one day in advance.
4. 4. Policy Updates: Kima Surf reserves the right to modify the terms and conditions of the Board Insurance policy at any time without prior notice. Updated policies will be effective immediately upon posting on the website or communication through other channels.

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Last updated: November 2024